Admissions

Taking that first step toward treatment can feel overwhelming—but you don’t have to figure it out alone. At Promises DFW, our admissions team is here to offer clarity, compassion, and guidance from the moment you reach out. We’ll walk you through every part of the process and help you find care that fits.

We accept most
major insurance plans

Cost shouldn’t be a barrier to treatment. Our team will verify your benefits and explain your options so you can focus on your recovery, not the paperwork. 

We Are In-Network with

How it Works

Getting started is easy

Whether you’re reaching out for yourself or someone you care about, we’ll keep things simple. 

Reach out to us anytime

Our team is available 24/7 to answer your questions, listen to your concerns, and understand your unique needs.

Speak with a compassionate professional

You’ll be greeted by someone who truly cares, ready to offer guidance and reassurance as you consider your options.

Find the right fit

Together, we’ll explore our programs, specialties, and levels of care that best support your comfort and recovery.

Begin your journey

When you’re ready, we’ll help you through admissions, ensuring every step is taken at your pace and with your well-being in mind.

What to expect from the
admissions process

Making the call is a brave decision. Our team respects that, and we’re here to make it easier. At Promises DFW, we tailor each step of your admissions experience to your needs and circumstances. 

Whether you're calling for yourself or someone else, we’ll meet you with empathy and expertise: 

  • For yourself - We’ll help you explore next steps and what care might look like. We'll learn about your history of substance use, any prior time in treatment, and medical needs.
  • For a loved one - We’ll support you in navigating treatment options together. We'll walk through how we can support both you and your loved one and gather information about your loved one's history with addiction.
  • For a client or patient - We coordinate with professionals for smooth referrals, collaborating to provide seamless care.

Admissions FAQs

We recommend bringing:

  • A week’s worth of comfortable clothing
  • One pair of closed-toe shoes
  • Alcohol-free hygiene products
  • Your photo ID and insurance card (if applicable)
  • Any approved medications

Our admissions team will provide a full packing list before you arrive.

Yes. Each facility has designated phone times. A schedule will be provided during admission.

Clients in detox or residential care do not leave campus independently. Exceptions may be approved for urgent medical needs or extraordinary circumstances by the treatment team.

The average stay is 3–4 weeks, but this may vary. Your treatment team will help determine the best length of stay based on your needs.

Yes. All Promises Behavioral Health facilities are accredited by The Joint Commission.

We're here when you're ready

Deciding where to begin treatment is deeply personal. At Promises DFW, you’ll find a team ready to listen and a place designed for healing. Our facility offers expert care in a calm, welcoming setting where you can begin to feel like yourself again. 

You don’t have to do this alone. Reach out today to learn more about our programs or start your journey. 

Connect with
Promises Dallas-Fort Worth today

Quality treatment, as promised.

We have the tools, team, and attention you need. Reach out today to get started.

Ready to begin your journey?

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