Now In-Network With Medicaid
Now In-Network With Medicaid
Here are answers to the questions families and clients ask our admissions team most often. If you don’t see your question, call (469) 546-9303 to talk with someone now.
We treat substance use disorders, including alcohol, opioids, fentanyl, heroin, benzodiazepines, methamphetamine, cocaine and prescription drugs. We also provide primary mental health treatment for conditions such as depression, anxiety, bipolar disorder and PTSD, and dual diagnosis care when both are present.
Our continuum includes medical detox, residential addiction treatment, residential mental health treatment, and a virtual intensive outpatient program (IOP). Every client leaves with an aftercare plan.
Yes. Our virtual IOP is available to adults anywhere in Texas. Clients meet with their treatment team online several days a week while they keep up with work, school and family life.
Our campus is at 400 Highland Drive, Lewisville, TX 75067, and we serve adults from across North Texas. See the communities we serve or tour our facility.
Yes. We are in network with many commercial plans, including Aetna, Blue Cross Blue Shield, Cigna, UnitedHealthcare, Kaiser Permanente and Ambetter, and with several Texas Medicaid plans. You can verify your insurance online in a few minutes, and our team will explain your benefits before you commit.
Private pay options are available. Learn more about rehab without insurance in Texas and the cost of rehab in Dallas, or call us to talk through your options.
Start by calling our Recovery Advocates using the number above or verifying your insurance online. An admissions coordinator will complete a confidential phone assessment, confirm your benefits and help plan your arrival. When a bed is available, admission can often happen the same day. Read more about our admissions process.
Length of stay depends on each person’s clinical needs, progress and insurance authorization. A medical detox can take 3-7 days followed by an average stay of 28-30 days in residential treatment. Your treatment team reviews your plan regularly and helps you step down to PHP, virtual IOP or aftercare when you are ready.
Yes. Your health information is protected by federal privacy laws, including HIPAA and 42 CFR Part 2, which adds extra protections for substance use treatment records. We share information only with your written consent or as the law allows.
Yes. Addiction and mental health conditions affect the whole family, and family therapy is part of treatment when appropriate. Families can also find guidance on supporting a loved one.
Yes. Promises Dallas-Fort Worth is accredited by The Joint Commission.
Yes. Clinicians, hospitals and employee assistance programs can refer clients directly. See referring a patient for details.
Our admissions team is available to answer questions now.