FAQ

If you’re considering treatment for addiction or mental health, it’s common to have questions. Promises DFW is here to give you clear answers and compassionate guidance every step of the way.

FAQs

At Promises DFW, we specialize in substance abuse treatment. Our team builds personalized care plans that may include support for depression, anxiety, PTSD, or other co-occurring conditions. Every person who walks through our doors receives focused, individualized attention.

Most care plans include:

  • A complete clinical evaluation
  • Detox coordination if needed
  • Individual, group, and family counseling
  • Mental health support
  • Aftercare planning before discharge

Many people stay in inpatient rehab programs for about 3 to 4 weeks. That timeline may be shorter or longer depending on your needs. We’ll work with you to figure out what’s right for your recovery.

Yes. Our facility is accredited by The Joint Commission. That means we meet national standards for safety, quality, and care.

While you’re in residential care or drug detox, we provide 24/7 support onsite. Leaving campus isn’t allowed unless approved for a medical emergency. If extended time away is needed, discharge and re-entry may be required.

You’ll be able to use your personal devices during scheduled times, starting after your first two weeks in treatment.

Yes. Although your day will be structured, there’s space built in for rest, journaling, hygiene, assignments, or connecting with peers.

We offer a full menu and can send an example in advance. All meals are prepared on-site by our kitchen staff.

We recommend:

  • One week of casual, comfortable clothing
  • Closed-toe shoes
  • Alcohol-free personal care items
  • A valid photo ID and insurance card
  • Any approved prescriptions

Our admissions team will send a complete packing list before you arrive.

Yes. While we don’t offer in-person visits, virtual family sessions are available through your therapist via phone or video.

If there’s an urgent family situation, you can call our main office at 888.488.6153. Our team will deliver time-sensitive messages to the treatment staff.

Yes. We provide medically supervised detox services, either on-site or through local partners. This helps manage withdrawal symptoms safely and with clinical support.

Yes. Promises DFW offers medication-assisted treatment (MAT) as part of our alcohol rehab and substance use programs.

We currently provide gender-specific outings and plan to expand those offerings with additional group sessions in the future. All bedrooms are gender-specific spaces.

Before you finish treatment, our team will help create an aftercare plan that supports your next steps. This might include referrals to local therapists, sober living, outpatient services, or alumni support.

Yes. We welcome clients who are looking for mental health care only. If you're struggling with anxiety, trauma, or depression, we can talk through your options.

Our programs include:

  • Individual therapy
  • Group therapy
  • Family therapy
  • Cognitive behavioral therapy (CBT)
  • Dialectical behavior therapy (DBT)

These approaches help you manage symptoms, process past experiences, and build stronger coping skills.

You'll attend group sessions every day. Individual and family therapy typically happen once a week.

We accept most major plans. Our team will walk you through your options and verify your benefits.

We work with adults 18 and over. All treatment is tailored to your age, needs, and goals.

Get in touch

Whether you're looking into the rehab centers that Dallas residents trust or you’re ready to begin treatment, we’re here to help. Contact Promises DFW to speak with someone who understands what you’re going through.

Call our 24/7 admissions line at 888.488.6153 today.

Connect with
Promises Dallas-Fort Worth today

Quality treatment, as promised.

We have the tools, team, and attention you need. Reach out today to get started.

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