Medically reviewed by Kevin Wandler, MD, Chief Medical Advisor
If you have Molina Medicaid and are looking for addiction treatment near Dallas-Fort Worth, Promises DFW can check your coverage. We accept Molina Medicaid for primary substance use treatment for adults 18+. The first step is to identify your policy and confirm what approval Molina requires for the recommended care.
Our facility is in Lewisville at 400 Highland Dr, Lewisville, TX 75067. Medicaid does not cover primary mental health treatment at Promises DFW. For that care, ask admissions about commercial insurance or other options.
Find the member services contact on your card
Your current Molina member card is the starting point for questions about enrollment and benefits. Look for the member services number on the card, including the reverse side. If you have benefits documents instead, look there for the member contact. Use the contact supplied with your own plan so you can ask about the coverage tied to your member ID.
When you speak with member services, ask whether your Medicaid coverage is active and what prior authorization is needed for addiction treatment at Promises DFW. You can ask which part of the plan handles substance use benefits. Write down any instructions you receive, along with questions you want admissions to review.
You do not have to make that call before contacting us. Admissions can start a benefits check with the information you have. If you cannot find the card, explain that when you call so the team can tell you what is needed to locate your policy.
What to have ready for Molina verification
- Your Molina Medicaid member ID or current card.
- The exact plan name from your enrollment information.
- The details admissions needs to identify you and contact you about the review.
- Any recent notice about eligibility, renewal or a change in plans.
- Questions or instructions you received from member services.
Tell the team whether you are seeking help with substance use, considering detox or trying to arrange residential addiction treatment. You do not need to know which program is appropriate before calling. Admissions asks about your needs so that the benefits review concerns the care being considered for you.
How Molina reviews a treatment request
Network acceptance answers one question: whether Promises DFW accepts Molina Medicaid for addiction treatment. It does not answer whether the plan will approve a particular service. Admissions also checks active eligibility, benefits and the authorization requirements for the recommended level of care.
Prior authorization means the plan reviews a request before approving care when that approval is required. The request needs the information Molina requires for its review. Our admissions team checks those requirements and explains the status of the request. The decision belongs to the plan, and an expected admission date can depend on that decision.
Ask what is still pending and whether the plan needs additional information. If your treatment needs change, ask whether a different request or review is necessary. Confirm the care and admission arrangements before leaving for Lewisville. An active member card alone does not show that a treatment request has been approved.
Addiction treatment options to discuss
Promises DFW provides medical detox and residential addiction treatment. Molina Medicaid may help pay for recommended substance use care if your coverage is active and the plan authorizes it. Admissions must verify the requested service for your policy, including any questions about covered dates or member costs.
Partial hospitalization in Lewisville and virtual IOP for Texas residents may also be considered. Coverage for these options depends on clinical needs and Molina’s prior authorization. Approval for residential care should not be used as an answer about outpatient benefits. Ask the team to check each stage being considered.
Texas adult eligibility and local planning
Texas has not expanded Medicaid, and many adults without children do not qualify. Eligibility pathways include some pregnant adults, some parents and caretaker relatives with very low income, people 65+ or with disabilities, and former foster care youth up to age 26. Texas Health and Human Services applies the eligibility rules.
Our Texas Medicaid overview explains these groups and lists accepted plans. For directions and admission preparation, read about rehab that accepts Medicaid near Dallas-Fort Worth. Admissions can help you check existing benefits while you work through questions about eligibility.
Frequently asked questions
Can I use Molina Medicaid at Promises DFW?
We accept Molina Medicaid for primary addiction treatment. A benefits check confirms your product and eligibility; prior authorization determines whether the requested care is approved.
Where is my Molina member services number?
Check your current member card and the reverse side, or your plan’s benefits documents. Use the contact supplied for your plan. If you cannot find it, call admissions with the member information you have.
Does Molina Medicaid cover detox here?
Medical detox may be an option for substance use treatment, subject to the plan’s review. Admissions checks your benefits and the required authorization without promising approval.
What if my Medicaid renewal is still being processed?
Tell admissions about the pending renewal. The team needs to check whether coverage is active for the proposed care and explain any eligibility question that remains unresolved.
Does accepted coverage mean I can start treatment today?
No start date follows automatically from having Molina Medicaid. Call to discuss the clinical review, authorization and admission arrangements, then confirm the next step with admissions.
Check your benefits
Reach admissions at (469) 546-9303 for a Molina Medicaid review. Browse accepted insurance options or contact Promises DFW with questions.