Dallas is the primary city of the DFW metro, with 1.3 million residents and a role as the financial and cultural center of North Texas. Its substance use burden is consistent with that of a major American metropolitan area. Promises DFW is 25 to 35 minutes north in Lewisville, providing medical detox, residential addiction treatment, residential mental health treatment and dual diagnosis care for Dallas residents.
Dallas’s substance use burden
Dallas County recorded 558 drug overdose deaths in 2024, down from 628 deaths in 2023. Fentanyl is a primary concern in the county’s overdose data. Alcohol, methamphetamine and other substance use concerns also affect Dallas residents.
Alcohol use can become difficult to manage even when someone continues to work and meet other responsibilities. Our article about the high-functioning pattern discusses that concern. A person’s treatment needs require an individual review; a neighborhood or job does not establish what care is appropriate.
What Promises DFW offers Dallas residents
Care at Promises DFW includes medical detox, residential addiction treatment and dual diagnosis care. Options also include PHP in Lewisville and virtual IOP for Texas residents. For people whose primary concern is mental health, Promises DFW provides residential mental health treatment. Admissions reviews your needs and benefits before discussing a level of care.
Promises DFW treats adults 18+. The campus is at 400 Highland Dr, Lewisville, TX 75067, and the admissions line is available 24/7. Call (469) 546-9303 or verify your insurance online to discuss treatment.
Ready to take the first step? Promises DFW is located at 400 Highland Dr, Lewisville, TX 75067. Our admissions team is available 24/7. Call (469) 546-9303 or verify your insurance online. All calls are free and confidential.
Getting from Dallas to Promises DFW
I-35E north from Dallas connects directly to Lewisville. From Uptown or downtown, the drive is approximately 28 to 30 minutes. From North Dallas near the Tollway corridor, it is approximately 25 minutes via US-75 to I-635 to I-35E. From Oak Cliff, allow approximately 40 minutes via I-35E north. Call (469) 546-9303 or verify insurance online to start.
Using Texas Medicaid for Rehab From Dallas
Dallas residents with an accepted Texas Medicaid plan can ask Promises DFW about addiction treatment in Lewisville. Medicaid here is for primary substance use treatment only. It does not cover primary mental health treatment at this facility. For primary mental health care, call admissions to discuss commercial insurance or other options.
Have your current plan name and member ID ready. Admissions checks active eligibility, the recommended care and prior authorization requirements. An accepted plan does not automatically pay for detox, residential treatment or another level of care. Confirm the review and admission arrangements before making the drive from Dallas.
Our Texas Medicaid guide lists all accepted plans and explains adult eligibility. For the first call, travel and admission preparation, read about rehab that accepts Medicaid near Dallas-Fort Worth.
Frequently asked questions
How far is Promises DFW from Dallas?
Approximately 25 to 35 minutes from many Dallas neighborhoods: from Uptown via I-35E north, approximately 28 minutes; from downtown, approximately 30 minutes; from North Dallas near Park Cities, approximately 25 minutes. From Oak Cliff or South Dallas, allow approximately 40 minutes. The facility is at 400 Highland Dr, Lewisville, TX 75067.
What makes Dallas unique in terms of substance use?
Dallas is a major metropolitan center with a range of substance use concerns, including alcohol, opioids and methamphetamine. The Dallas County overdose data describes local trends. Co-occurring mental health concerns can also be part of the treatment discussion.
Are there closer treatment options in Dallas itself?
Yes. Dallas has multiple treatment providers, including outpatient providers. Promises DFW in Lewisville is approximately 25 to 35 minutes from many Dallas neighborhoods. Consider the services you need, including dual diagnosis care or residential mental health treatment, and your specific insurance benefits when comparing options. Call (469) 546-9303 to discuss care at Promises DFW.
What insurance covers Dallas residents at Promises DFW?
Commercial plans include BCBS, UHC, Aetna, Cigna, Ambetter, Kaiser Permanente and Beacon. Promises DFW is in network with these plans; admissions confirms your specific benefits. For uninsured Dallas County residents, OSAR through NTBHA provides access to state-funded treatment options.
Is same-day admission available from Dallas?
Same-day admission may be possible, depending on the assessment, benefits, required authorization and admission arrangements. Call (469) 546-9303 with your insurance information. Confirm admission before making the trip to Lewisville.
Does Promises DFW accept Medicaid?
Yes, several Texas Medicaid plans are accepted for substance use treatment only. Admissions checks your active eligibility, benefits and required prior authorization. See our accepted Medicaid plans.
Check your benefits
Call (469) 546-9303 to discuss coverage and admission from Dallas. Review our insurance options or contact Promises Dallas-Fort Worth.
Care options near Dallas
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